QUALITATIVE ASSESSMENT REVIEW OF THE
ADMINISTRATIVE INVESTIGATIVE
OPERATIONS OF THE DEFENSE LOGISTICS
AGENCY OFFICE OF INSPECTOR GENERAL
DODIG-2021-076
Finding of Noncompliance for the Administrative
Investigative System of Internal Safeguards and
Management Procedures
On April 14, 2021, the Department of Defense Office of Inspector General
(DoD OIG) completed a qualitative assessment review of the Defense Logistics
Agency Office of Inspector General (DLA OIG). This was the first review of an
administrative investigative operation within a Defense Agency conducted by
the DoD OIG.
The DoD OIG determined that the system of internal safeguards and
management procedures for the investigative function of the DLA OIG in effect
for the year ended December 31, 2019, was not in compliance with the quality
standards established by the DoD or with other applicable guidelines. The DoD
OIG identified deficiencies in the areas of case management systems,
confidentiality, quality assurance, and whistleblower reprisal investigations.
The DoD OIG also determined that the DLA OIG’s internal controls did not
provide reasonable assurance that the DLA OIG conformed to professional
standards in the planning, execution, and reporting of its investigations.
Finally, the DoD OIG identified five positive attributes within the DLA OIG’s
investigative operations. Among other things, the DoD OIG determined that the
DLA OIG conducted extensive outreach through one-on-one sessions with senior
leadership and speaking engagements, developed training for Hotline points of
contact (POCs) within DLA Components, and created the DLA Hotline Complaint
Form.
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